Guarantees and Delivery
A: 7 day refund Orders received before 4pm Monday-Friday are usually dispatched the same day they are received by first class mail and most UK customers receive their products within one or two days. However please allow up to 10 working days for delivery. If you require your products urgently please contact us to arrange Special Delivery at an extra cost. Simply Magnetic are independent distributors for Ecoflow plc. This website is produced and maintained by Simply Magnetic, Independent Distributor of Ecoflow plc. It is not nor has it any connection with, the home page or other official website pages of Ecoflow plc. All claims on this site are made by the site owner as an independent distributor and Ecoflow plc accepts no responsibility for the content of any such claims made in relation to Ecoflow plc, its products and/or the Ecoflow business opportunity. We supply Bioflow magnetic bracelets and Bioflow magnetic wristbands such as the Bioflow classic magnetic wristband, Bioflow Alpha magnetic wristband, Bioflow Active Blue magnetic wristband, Bioflow Active Orange magnetic wristband, Bioflow Ultra magnetic wristband, Bioflow Nations magnetic wristband, Bioflow Reflex magnetic wristband, Bioflow Duet magnetic bracelet, Bioflow Monet magnetic bracelet, Bioflow Duo magnetic bracelet, Bioflow Executive magnetic wristband, Bioflow Finesse magnetic bracelet, Bioflow Elite magnetic bracelet, Bioflow Pirouette magnetic bracelet, Bioflow Pirouette magnetic Gold bracelet, Bioflow magnetic Boost, Bioflow magnetic Biopad. Simply Magnetic, independent Ecoflow distributors also supply Biophone and Bioguard for electro protection. Simply Magnetic, independent Ecoflow distributors also supply the full range of Bioflow magnetic products for animals including Bioflow magnetic Tendon wraps, Bioflow magnetic Horse Boots, Bioflow magnetic pony boots, Bioflow magnetic Dog collar and Bioflow magnetic dog collars along with Bioflow magnetic cat collar and Bioflow magnetic cat collars. Simply Magnetic, independent Ecoflow distributors also supply Nutriflow mineral supplement for people and Nutriflow mineral supplement for animals. Simply Magnetic, independent Ecoflow distributors also supply Motoflow 1, Motoflow 2 and Thermaflow for fuel conditioning and the H2Flow water conditioner. Simply Magnetic, independent Ecoflow distributors also supply Magnotherapy the Phacts which explains Bioflow magnotherapy, Bioflow magnetotherapy, Bioflow magnet therapy, Bioflow magnetic therapy. Simply Magnetic, independent Ecoflow distributors also supply Lifestyle product Grippaglow. Simply Magnetic, independent Ecoflow distributors also supply Vitaflow water conditioners and vinaflow for conditioning wine. Simply Magnetic are independent distributors for Ecoflow plc.
If you order a product and upon receipt are not entirely satisfied you can return it unused to your distributor for a full refund within 7 days.
B: 90 Day Performance Guarantee
If within 90 days of purchase you are not satisfied with the performance of your Bioflow/Bioguard/Biophone /Vinaflow/Vitaflow/Grippaglow you may return it to your distributor and they will refund 85% of the price you paid. Motoflow, Thermoflow & H2Flow – As above but a full refund will be given.
An exchange option may be available, please ask your distributor for details.
Nutriflow – being consumable is non refundable or exchangeable.
C: Faulty parts and workmanship (Subject to normal conditions of use)
Bioflow/Bioguard/Biophone/Vinaflow/Vitaflow/Grippaglow – If your product becomes faulty within 12 months of purchase we will replace it free of charge if you return it with proof of purchase to either your distributor or Ecoflow direct.
Motoflow, Thermoflow & H2Flow - As above within 10 years of purchase.
D: Magnetic Properties. (All Magnetic Products)
If, at any time, you feel that the power of the magnets has lessened, you can return the product to Ecoflow for testing and if we agree we will send you a like for like replacement free.
E: Customer Loyalty Scheme
If at any time you wish to replace or upgrade your Bioflow/Bioguard/Biophone with another product from the same range then your distributor will credit you with 50% of the original purchase price towards the cost of a replacement product.
Notes: We are unable to offer to replace any products that have been lost.
The chain provided with the Bioguard Pendant is done so as a courtesy and is not covered by any guarantee.
All products must be returned with proof of purchase.
We reserve the right to refuse a free replacement if the product or receipt has been tampered with.
You will not be refunded for the cost of sending products to either the distributor or Ecoflow.
Products that are replaced under the 12 month/10 year warranty will be returned with the remainder of the original guarantee.
Your statutory rights are not affected.
Delivery
Please contact us by email or telephone if you need products quickly or have any special requirements.
All orders delivered within the UK are sent by first class post and incur a charge of £2 for postage and packing regardless of quantity.
Delivery for the rest of the European Union is £4.00, other International deliveries cost £5.00.
There is no charge to download, downloadable products.